What is Watson Engagement Advisor?

Watson allows customers to connect with your organization on their own terms. Using natural language processing and advanced machine learning, Watson understands and responds to your customers’ questions, allowing your agents to focus on more complex requests.

What this calculator will reveal:

This calculator will take less than five minutes. In return you’ll see how integrating Watson into your overall contact center strategy can save you time and money across four critical areas:

  • • Average Handle Time
  • • First Call / Contact Resolution
  • • Agent to Agent Transfer
  • • Call Volume

This calculator is provided for informational purposes only. IBM does not guarantee that any particular savings will result from the deployment of any particular product because every customer is different and licensing and pricing policies can, and do, periodically change. IBM is not responsible for any damages arising out of the use of, or otherwise related to, this information.